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IT Management Consultant-IT Process & Change

Apply Job ID 430955BR Date posted 09/16/2021 Location(s) Guadalajara, Mexico; Mexico City, Mexico; Monterrey, Mexico

Why Kyndryl

With world-class industry and technical expertise, Kyndryl’s Advisory & Implementation Services help customers unlock maximum value across cloud, security, data, and beyond to accelerate the shift towards digital transformation.

We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Our people are at the center, discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. In October 2020, IBM announced it's intention to separate the IT Infrastructure Services unit of its Global Technology Services division into a new, separate public company, creating two industry-leading companies - IBM and Kyndryl. The spin-off is expected to be completed by the end of 2021. To find out more about Kyndryl, including information relating to privacy, please visit

Please be aware Kyndryl will continue to use some IBM systems for a certain period after spin-off. This means when you sign up to either the IBM or Kyndryl candidate portal, you will have the benefit of being able to see and apply for IBM and Kyndryl jobs and to access information about IBM and Kyndryl jobs you have applied to, for a limited period from either candidate portal. If you have already signed up as a candidate on IBM’s portal, please continue to use this account to access IBM and Kyndryl jobs.

Your Role and Responsibilities

Act as a consultant understanding unstructured IT problems and using methodologies seeking business alignment, improving service quality, adhering to best practices and obtaining certifications.
Performing evaluation activities, approaching solutions, elaboration of recommendations and roadmap plan in projects in domain of IT strategy

Required Technical and Professional Expertise

- At least 10 years work experience
- Cobit
- Practical experience on governance and ITSM process assessment and implementation

Preferred Technical and Professional Experience

ITSM tool experience such as ServiceNow, JIRA, and BMC Remedy.
Experience on organizational change management
ITIL4 Managing Professional

Required Education

Bachelor's Degree

Preferred Education

Bachelor's Degree

Being You @ Kyndryl

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other things to know

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Primary Job Category


Role (Job Role)

IT Management Consultant

Employment Type


Contract Type


Position Type


Travel Required

No Travel


(Y045) Kyndryl Mexico S. de R.L. de C.V.

Is this role a commissionable / sales incentive based position