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Client Partner Executive

Apply Job ID 432302BR Date posted 09/08/2021 Location(s) Auckland, New Zealand; Wellington, New Zealand

Why Kyndryl

We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Our people are at the center, discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. In October 2020, IBM announced it's intention to separate the IT Infrastructure Services unit of its Global Technology Services division into a new, separate public company, creating two industry-leading companies - IBM and Kyndryl. The spin-off is expected to be completed by the end of 2021. To find out more about Kyndryl, including information relating to privacy, please visit

Please be aware Kyndryl will continue to use some IBM systems for a certain period after spin-off. This means when you sign up to either the IBM or Kyndryl candidate portal, you will have the benefit of being able to see and apply for IBM and Kyndryl jobs and to access information about IBM and Kyndryl jobs you have applied to, for a limited period from either candidate portal. If you have already signed up as a candidate on IBM’s portal, please continue to use this account to access IBM and Kyndryl jobs.

Your Role and Responsibilities

Be the primary focal point and owner for all activities on a large complex contract.
Accountable for meeting revenue, profit, and growth objectives and for
improving overall customer satisfaction targets.
Responsible to build and maintain strong client relationships at all levels with the
objective of being a trusted business partner.

Proactively work the with client to identify their business objectives,
priorities and directions, critical success factors and applies
this knowledge to establish and implement an Account Strategy.

Understand the competition and works with the client to
identify potential areas of growth and ensures growth plans
are tied into overall account plan to stem contract erosion.
Anticipate and proactively identifies and applies current and
future industry business trends that could impact the clients
business. Perform contract crisis management, manages
contract scope, commitments, and responsibilities of all

Create and maintain a high performing account team
(globally as required) with a responsibility for people
development, motivation and delegation. Lead teams to execute contract terms & conditions and drive contract growth enabling breakthrough thinking conflict resolution, effective communications and managing any cultural differences.

Build and maintain strong business relationships with clients
and all relevant stake holders. Immediately earn and grow
client confidence with an end objective to be a trusted
business partner. Own activities and manages relationships at
all functional / executive levels and the client's organizations.

Understand dynamics of the client's political and cultural
environment to create a mutually beneficial relationship with
the client's executives to grow the account. Proactively
works with the client to understand all priorities, define
future business plans and translate these plans into tactical
plans that include forecasting resources, priorities and costs.
Create and maintain a high performing account team
(globally as required) to support the contract and client's

Ensure Delivery manages all major program /
project schedules and contract deliverables that support the
client's business with a focus on delivering on every
commitment made to the client. Understand and apply
selling techniques to identify business opportunities and
leverage resources in closing new business with the client.

Has applied knowledge of Project Management methodologies, processes and tools.
Effectively execute business and financial management
principles and forecast business performance accurately.
Incorporate customer business plans into overall account
strategy and applies this knowledge to day to day operations
of the account. Ensure account coverage model and account
plans are developed and operational for the account.
Participates in the PE Mentoring and PE Development
Model processes.

Communication / Negotiations:
Manage and lead individuals and teams by setting directions,
communicating, and exhibiting effective leadership
behaviors to manage business and processes with a customer
centric view. Lead negotiations which result in win-win
additions and changes to existing agreements and
commitments between client, suppliers, and other organizations.

Required Technical and Professional Expertise

As Above

Preferred Technical and Professional Experience

As Above

Required Education

Bachelor's Degree

Preferred Education

Bachelor's Degree

Being You @ Kyndryl

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other things to know

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Primary Job Category

Project Executive

Role (Job Role)

Project Executive

Employment Type


Contract Type


Position Type


Travel Required

Up to 25% or 2 days a week (home on weekends- based on project requirements)


(Y049) Kyndryl New Zealand Limited

Is this role a commissionable / sales incentive based position